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Robyn Earley, MA, CCC-SLP

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Six Sigma: Optimizing Efficiency in Healthcare

Posted by Robyn Earley, MA, CCC-SLP 8, February, 2017

The growing healthcare organization realized that it had a big problem. The senior leadership team needed to strengthen the organization's market share by increasing participation in ACO’s and other shared savings initiatives. One of the key metrics requested by potential partners was data on patient satisfaction. Unfortunately, the organization struggled to get a statistically significant number of surveys back from discharged patients. How would the company address this issue?

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